El Reglamento General de Protección de Datos (RGPD) es una ley europea en materia de privacidad vigente desde el 25 de mayo de 2018. El RGPD regula la forma en que las personas físicas y jurídicas pueden recopilar, utilizar y almacenar los datos personales, lo cual, a su vez, afecta al modo en que nuestros clientes utilizan la plataforma de ExpertSender.
El RGPD es aplicable a TODAS las organizaciones que recogen y tratan datos personales de individuos residentes en la UE, independientemente de la ubicación física de la empresa. Esto significa que, si tiene clientes de la UE, pero su empresa no está ubicada en la UE, tendrá que cumplir igualmente el nuevo reglamento. Puede obtener información más detallada sobre la aplicación del RGPD en su caso aquí.
Si desea información sobre el tratamiento de sus datos personales y el ejercicio de sus derechos, póngase en contacto con nuestro Delegado de protección de datos (Michal Kidon) a través de esta dirección de correo electrónico: dpo@expertsender.com.
ExpertSender optó por obtener la certificación ISO 27001 con el fin de asegurarse de preparar a nuestra organización para gestionar los riesgos inherentes al mantenimiento seguro de los recursos de información (incluidos los datos de los clientes) manejados por nuestra empresa. Con ello nuestros clientes pueden estar seguros de que, como organización, aplicamos las normas internacionales en la gestión activa de los datos comerciales y la seguridad de la información.
La ISO 27001/IEC 27001 es un conjunto de normas que ayudan a las organizaciones a mantener la seguridad de sus recursos de información (que incluyen tanto los sistemas de información como los procesos empresariales internos). Estas normas internacionales describen los requisitos que deben cumplir los sistemas de gestión de la información de las organizaciones para garantizar su seguridad sometiéndola al control administrativo, y estipulan un conjunto de exigencias específicas para ello.
La certificación ISO/IEC 27001 demuestra que una organización ha definido e implantado las mejores prácticas en materia de seguridad de la información.
Las organizaciones deben cumplir los siguientes requisitos:
ExpertSender is committed to protecting the privacy of our clients and website visitors. Maintaining it fosters confidence, goodwill and stronger relationships. For more information on how ExpertSender enforces permission email marketing with our clients, please see our Anti-Spam Policy as well as feel free to contact us.
Unless otherwise stated on our Website, we collect only the domain name and IP address for each visitor to our Web page, the email addresses of those who communicate with us via email, aggregated and user-specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information. We also may track browser types to help us understand our visitors’ needs related to our Website design. There is an optional section of our Website where input forms require your name, phone number, company, and email address. We may use personally identifiable information collected this way to: (a) send information to you which we think may be of interest to you by email or other means; (b) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you.
We never sell, share or trade any of your personally identifiable information to any third party.
We do, however, reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located in the footer of our emails, or by sending us email at contact@expertsender.com.
Use of this site (ExpertSender’s system) requires personal data processing of a client in the following matter: first name and last name, phone number, e-mail, job position, company). Data will be processed by: ExpertSender (ExpertSender Sp. z o.o.) in a way that is crucial to agreeing on a contract, as well as its fulfillment. Transaction data, in that personal data, can be transferred for the benefit of PayLane Sp. z o.o. located in Gdańsk at Arkońska 6/A3, zip code: 80-387, KRS: 0000227278, on the terms that it will beneficial on in service connected to order payments. A client has the right to see the content of his data and any corrections made to it. Sharing of information is voluntary, however, at the same time it is crucial to using this site.
Your Email Lists are stored on a secure server. We will not sell, rent, loan or invite external access to your lists, nor will ExpertSender use your lists for any other reason than customer support and abuse-monitoring purposes. You should stay assured that your data is kept strictly confidential.
ExpertSender includes a ‘web beacon’ in most of the HTML email messages sent. A web beacon is in fact a small image in the message’s content, which is activated when an HTML email is opened via a request for the image on our servers.
We also provide the capability to track when a URL has been clicked inside of an email message sent by our system. We use this functionality to track which links were clicked and in what quantity, as well as to determine the aggregate number of links clicked. This click tracking functionality does not collect any personally identifiable information.
This enables our clients to track the aggregate number of emails opened. The web beacon does not collect any personally identifiable information. Users that do not want to receive email messages with web beacons can choose to receive their emails in text (non-HTML) format.
We use cookies to record session information, such as past activity at the site in order to provide better service when visitors return to our site or customize Web page content based on visitors’ browser type.
We use Google Analytics and re-targeting cookies to allow 3rd party service providers to provide advertisements on our behalf across the internet. These service providers may collect your IP address and non-personal data about your visits. This is completely anonymous and does not include your name, address, email address or other personal information. Additionally, these cookies are used to gather anonymous statistical information on how the website is browsed. These cookies will expire after 10 years.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
ExpertSender operates in secure environment by using the latest server, database, backup and firewall technologies. All data resides in a tightly controlled, secure data center that prevents unauthorized access and data security. This means that information about the identity and preferences of individual members is never accessible to anyone from the outside.
However, we cannot guarantee the security of your data while it is being transmitted over the Internet and through servers that are out of our control – that is after you deploy your messages.
Payments are serviced by PayLane sp. z o.o. which is located in Gdańsk at ul. Arkońska 6/A3, zip code: 80-387, KRS: 0000227278
ExpertSender will notify its members and users via email if we make any changes to our privacy policy. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify about this fact. You will have a choice as to whether or not we use your information in this different manner.
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, or the home page, and other places we deem appropriate, so that you are aware of what information we collect and how we use it.
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our Website.
Below you will find information on the processing of your personal data by ExpertSender Sp. z o. o. pursuant to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ L 119, p. 1) – hereinafter referred to as the GDPR.
Personal Data Controller of your personal data is ExpertSender Sp. z o.o. with its registered office in Gdańsk (postal code: 80-280), ul. Norwida 1, entered into the register of entrepreneurs of the National Court Register, held by a District Court Gdańsk – Północ in Gdańsk, 8th Commercial Division, under a registration number (KRS): 0000329885, Tax Identification Number (NIP): 5862237116, statistical No. (REGON): 220775305, with a share capital of PLN 50 000.
You may contact us by:
We have appointed a person responsible for the protection of personal data – Data Protection Officer (Michał Kidoń), whom you may contact under this e-mail address: dpo@expertsender.com
Your personal data are processed for the following purposes:
Recipients of your personal data may include entities representing the following categories:
We commission performing individual services and operation to selected service providers from the IT sector whose seat is located outside the European Economic Area – in a third country. In such cases, data are transferred to a third country pursuant to the decision of the European Commission confirming adequate level of data protection (Article 45 of the GDPR), and in the case of lack of such a decision proper safeguards are applied in order to ensure proper level of data protection – these include in particular standard EU clauses (Article 46 of the GDPR) and binding corporate rules (Article 47 of the GDPR). At any time, you may request further information and receive copies of proper safeguards.
Your personal data will be processed for different periods, depending on the purpose of the processing:
You have the right to:
Irrespective of the reason, you have the right to make, at any moment, an objection to the processing of your personal data which is necessary to pursue our legitimate interest.
Providing personal data in connection with consent given for processing of personal data is always of a voluntary nature; failing to provide them (failing to give a consent or withdrawing it) does not give rise to any consequences.
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